Privacy Policy

Last Updated: March 15, 2025

At Ilvoxrama Cif, we understand that your privacy matters. As a storytelling education platform serving tour guides throughout Egypt and beyond, we handle personal information with the care it deserves. This policy explains exactly how we collect, use, and protect your data when you engage with our educational programs.

We believe transparency builds trust. So we've written this in plain language – no legal jargon that requires a dictionary. If something isn't clear, just reach out to us directly.

Information We Collect

Personal Information You Provide

When you sign up for our storytelling programs or contact us for information, we collect:

Your name and contact details (email address, phone number)
Professional background and current tour guiding experience
Educational goals and areas of interest within storytelling
Payment information for course enrollment (processed securely through third-party providers)
Communication preferences for course updates and educational content

Automatically Collected Information

Our website collects some technical information to improve your experience:

IP address and general location (city/region level, not precise coordinates)
Browser type and device information
Pages visited and time spent on our educational content
Referring websites that led you to our platform
Course progress and learning analytics to personalize your experience

Egyptian Data Collection Compliance: We comply with Egypt's Personal Data Protection Law and maintain data processing records as required by Egyptian authorities. All data collection practices align with local regulatory requirements.

How We Use Your Information

We use your information to provide genuine educational value:

Course Delivery

Managing your enrollment, tracking progress, and providing personalized learning recommendations based on your storytelling interests.

Communication

Sending course updates, educational tips, and program announcements that relate to your specific learning goals.

Platform Improvement

Analyzing how students interact with our content to enhance the learning experience and develop new storytelling modules.

Support Services

Responding to your questions, resolving technical issues, and providing guidance on your educational journey.

What We Don't Do

We never sell your personal information to third parties. We don't send spam or share your details with other educational providers without explicit consent. Your learning progress and personal information stay private unless you choose to share achievements publicly.

Information Sharing and Disclosure

Limited Sharing Circumstances

We only share your information in specific, clearly defined situations:

Sharing Type	Purpose	Information Shared
Service Providers	Payment processing, email delivery, technical support	Minimal necessary information only
Legal Requirements	Compliance with Egyptian law enforcement or court orders	As legally required
Business Protection	Preventing fraud or protecting platform security	Relevant security information
With Your Consent	Testimonials, case studies, partner programs	Only what you explicitly approve

International Data Transfers

Some of our technical service providers operate outside Egypt. When we transfer data internationally, we ensure:

Adequate protection measures are in place
Data processing agreements meet Egyptian standards
You're informed about which services involve international transfers
Your data receives equivalent protection regardless of location

Your Privacy Rights

Under Egyptian privacy law and our commitment to transparency, you have several important rights:

Access and Correction

Request a copy of all personal information we hold about you. We'll provide this within 30 days, free of charge for the first request each year. You can also update or correct any inaccurate information through your account settings or by contacting us directly.

Data Portability

Download your course progress, personal information, and learning data in a standard format. This makes it easier to transfer your information if you decide to use other educational platforms.

Deletion Rights

Request complete deletion of your personal information, except where we need to retain records for legal compliance or legitimate business purposes (like course completion certificates you've earned).

Communication Control

Opt out of marketing communications while still receiving essential course-related updates. You can adjust these preferences in your account or through unsubscribe links in emails.

Exercising Your Rights

To exercise any of these rights, contact our privacy team:

Email: help@ilvoxramacif.xyz

Phone: +2033681431

Address: 1 Damascus, El-Montaza, Heliopolis, Cairo Governorate, Egypt

We'll respond to requests within 30 days and verify your identity to protect your information.

Data Security and Retention

Security Measures

We protect your information through multiple security layers:

SSL encryption for all data transmission
Secure servers with regular security updates and monitoring
Access controls limiting staff access to necessary information only
Regular security audits and vulnerability assessments
Encrypted storage for sensitive personal information
Multi-factor authentication for administrative access

How Long We Keep Your Information

We retain different types of information for varying periods based on legal requirements and practical needs:

Information Type	Retention Period	Reason
Course enrollment records	7 years after completion	Educational certification requirements
Payment information	5 years	Tax and financial compliance
Marketing communications data	Until you unsubscribe	Communication preferences
Website analytics	26 months	Platform improvement analysis
Support communications	3 years	Quality assurance and reference

Data Breach Procedures

In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours and provide clear information about what happened, what information was involved, and what steps we're taking to resolve the situation.

Cookies and Tracking

How We Use Cookies

Our website uses cookies to enhance your learning experience and improve our services:

Essential Cookies

Required for basic website functionality, login sessions, and course access. These cannot be disabled.

Performance Cookies

Help us understand how students use our platform to improve course delivery and navigation.

Preference Cookies

Remember your settings, language preferences, and course progress for a personalized experience.

Managing Cookie Preferences

You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies might affect some platform features, but won't prevent access to core educational content.

Third-Party Analytics: We use Google Analytics with privacy-enhanced settings to understand website usage patterns. This data is anonymized and used solely for educational platform improvement.

Updates to This Policy

We review and update this privacy policy annually or when significant changes occur to our data practices. When updates happen, we'll:

Post the updated policy on our website with a new effective date
Send email notifications to active students about significant changes
Highlight key changes in plain language summaries
Provide reasonable notice before changes take effect

Staying Informed

We recommend checking this page periodically, especially before enrolling in new courses. Major changes will always be communicated directly to ensure you understand how your information is handled.

Questions or Concerns?

If you have questions about this privacy policy or how we handle your information, we're here to help:

Privacy Officer: help@ilvoxramacif.xyz

Phone: +2033681431 (Monday-Friday, 9:00 AM - 6:00 PM Cairo time)